Shift Leader: Elevate Customer Experience & Team

Wawa, Inc.; Pottstown (Montgomery County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to lead on-site shifts, keep operations on track, and deliver memorable customer experiences.

You will supervise Associates, coordinate between staff and customers, enforce safety and store policies, and drive productivity and service quality.

Requirements include a high school diploma or GED, 18+ with reliable transportation, flexible availability (weekends/holidays), and supervisory experience in retail or food service is a plus.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to lead on-site shifts, keep operations on track, and deliver memorable customer experiences.

You will supervise Associates, coordinate between staff and customers, enforce safety and store policies, and drive productivity and service quality.

Requirements include a high school diploma or GED, 18+ with reliable transportation, flexible availability (weekends/holidays), and supervisory experience in retail or food service is a plus.