Team Leader in Training: Start Your Leadership Journey

Fiesta Restaurant Group; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Fiesta Restaurant Group, supporting Pollo Tropical locations in Florida, seeks a Team Leader in Training to gain hands-on experience in daily restaurant operations and shift leadership. The TLIT will mentor team members, uphold food safety and service standards, and participate in pre-shift huddles to drive guest satisfaction.

The role emphasizes coaching, adaptability, and learning in a fast-paced, team-driven environment with opportunities to advance into leadership positions.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Observe and participate in daily pre‑shift meetings (huddles) to align on goals, service standards, and operational priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during team member development activities, including training and onboarding.
• Practice proper decision‑making in high‑pressure environments and develop problem‑solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
• Follow all company policies and perform other duties as assigned.

Skills

Leadership

Coaching

Guest service

Team communication

Food safety knowledge

Education

High school diploma or GED

Tools

Outlook

HRIS systems

Internal company tools

Job description

Fiesta Restaurant Group, supporting Pollo Tropical locations in Florida, seeks a Team Leader in Training to gain hands-on experience in daily restaurant operations and shift leadership. The TLIT will mentor team members, uphold food safety and service standards, and participate in pre-shift huddles to drive guest satisfaction.

The role emphasizes coaching, adaptability, and learning in a fast-paced, team-driven environment with opportunities to advance into leadership positions.