Team Leader in Training - Restaurant Ops (Miami Area)

Fiesta Restaurant Group; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Pollo Tropical is seeking a Team Leader in Training (TLIT) to develop hands-on leadership skills in restaurant operations, focusing on food safety, guest service, labor support, and team engagement.

The TLIT will work closely with the leadership team to learn shift supervision, coaching, scheduling, inventory checks, and basic cash handling while maintaining a safe, compliant, and welcoming environment.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership, build team development skills, and contribute to operational excellence.

Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Observe and participate in daily pre‑shift meetings (huddles) to align on goals, service standards, and operational priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during team member development activities, including training and onboarding.
• Practice proper decision‑making in high‑pressure environments and develop problem‑solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.
• Follow all company policies and perform other duties as assigned.

Skills

Communication skills

Outlook

HRIS

Excel

Education

High school diploma or GED

Tools

Outlook

HRIS platforms

Internal company tools

Job description

Pollo Tropical is seeking a Team Leader in Training (TLIT) to develop hands-on leadership skills in restaurant operations, focusing on food safety, guest service, labor support, and team engagement.

The TLIT will work closely with the leadership team to learn shift supervision, coaching, scheduling, inventory checks, and basic cash handling while maintaining a safe, compliant, and welcoming environment.