Shift Leader in Training: Grow into Management

Fiesta Restaurant Group; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pollo Tropical in Miami is seeking a Team Leader in Training (TLIT) to gain hands-on experience in restaurant operations and to support shift leadership, guest service, and safety practices. You will work closely with the leadership team, coach hourly team members, and help foster a positive, efficient work environment.

Requirements include being at least 18, a high school diploma or GED, and 6 months of restaurant experience.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Strong verbal and written communication skills in English.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.

Responsibilities

• Supervise hourly team members during shifts to ensure product quality, efficiency, and guest service.
• Assist in planning and overseeing shift responsibilities while learning safety and sanitation procedures.
• Support team engagement by practicing coaching and motivation techniques.
• Attend daily pre-shift meetings (huddles) to align on goals, service standards, and priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting incidents.
• Assist with scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during training and onboarding.
• Practice proper decision‑making in high‑pressure environments and develop problem‑solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.

Skills

Verbal communication

Written communication

Leadership potential

Customer service orientation

Education

High school diploma or GED

6 months restaurant experience

18+ years old

Tools

Outlook

HRIS platforms

Internal company tools

Job description

Pollo Tropical in Miami is seeking a Team Leader in Training (TLIT) to gain hands-on experience in restaurant operations and to support shift leadership, guest service, and safety practices. You will work closely with the leadership team, coach hourly team members, and help foster a positive, efficient work environment.

Requirements include being at least 18, a high school diploma or GED, and 6 months of restaurant experience.