Shift Leader in Training - Restaurant Ops & Service

Fiesta Restaurant Group; Orlando (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Fiesta Restaurant Group's Pollo Tropical is seeking a Team Leader in Training (TLIT) for Orlando. You’ll learn to supervise hourly team members, assist in shift planning, and uphold food safety and guest-service standards.

This entry-level role focuses on leadership development, coaching, and hands-on operations in a welcoming Caribbean-inspired setting. Ideal candidates are 18+, with a high school diploma or GED, and at least 6 months in hospitality.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership and contribute to operational excellence.

Responsibilities

• Supervise and guide hourly team members during shifts to ensure quality service.
• Learn safety, food safety, sanitation, and security procedures.
• Support scheduling, inventory checks, and cash handling.
• Shadow leadership during training and onboarding.
• Participate in pre-shift huddles to align goals and standards.

Skills

Communication skills

Leadership potential

Team support

English fluency

Education

High school diploma or GED

Tools

Outlook

HRIS platforms

Job description

Fiesta Restaurant Group's Pollo Tropical is seeking a Team Leader in Training (TLIT) for Orlando. You’ll learn to supervise hourly team members, assist in shift planning, and uphold food safety and guest-service standards.

This entry-level role focuses on leadership development, coaching, and hands-on operations in a welcoming Caribbean-inspired setting. Ideal candidates are 18+, with a high school diploma or GED, and at least 6 months in hospitality.