Shift Leader in Training: Learn Ops & Coaching

Fiesta Restaurant Group; Florida; On-site; USD 34,440,000 - 48,216,000; Full time

Job summary

Fiesta Restaurant Group is seeking a Team Leader in Training (TLIT) to gain hands-on leadership experience in their Pollo Tropical locations. The role supports shift leadership, guest service, and daily operations, working closely with the leadership team to build skills for coaching hourly team members and maintaining a positive work environment.

Ideal candidates will be 18+, have a high school diploma or GED, and at least 6 months in a restaurant setting, with strong communication skills in

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems including Outlook and HRIS platforms preferred.
• Strong verbal and written communication skills in English.

Responsibilities

• Supervise and guide hourly team members during shifts to ensure quality, efficiency, and guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, sanitation, and security procedures.
• Support team engagement by coaching, communicating, and motivating team members.
• Attend daily pre-shift meetings (huddles) to align on goals and service standards.
• Model high guest service standards and assist in resolving guest concerns promptly.
• Maintain regulatory and company compliance and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by reporting incidents promptly.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling.
• Shadow leadership during training and onboarding of team members.
• Demonstrate decision-making in high-pressure environments and develop problem-solving skills.
• Demonstrate adaptability and a positive mindset while learning in a dynamic team setting.

Skills

Verbal and written English

Restaurant experience

Technology systems familiarity

Education

High school diploma or GED

Tools

Excel

Job description

Fiesta Restaurant Group is seeking a Team Leader in Training (TLIT) to gain hands-on leadership experience in their Pollo Tropical locations. The role supports shift leadership, guest service, and daily operations, working closely with the leadership team to build skills for coaching hourly team members and maintaining a positive work environment.

Ideal candidates will be 18+, have a high school diploma or GED, and at least 6 months in a restaurant setting, with strong communication skills in