Team Leader in Training: Grow into a Shift Leader

Fiesta Restaurant Group; United States; Presencial; USD 2.066.000 - 2.755.000; Jornada completa

Descripción de la vacante

Pollo Tropical is hiring a Team Leader in Training to develop hands‑on leadership skills in restaurant operations. You will work with the leadership team to coach hourly staff, handle shift responsibilities, and ensure safety, sanitation, and guest satisfaction.

The TLIT role focuses on learning to lead teams, participate in huddles, and maintain compliance while supporting smooth daily operations. This is a path toward shift leadership in a fast‑paced environment.

Formación

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.
• Desire to grow in leadership and contribute to operational excellence.

Responsabilidades

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Observe and participate in daily pre‑shift meetings to align on goals, service standards, and priorities.
• Model high standards of guest service and assist in resolving guest concerns with urgency and care.
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep.
• Foster a safe and inclusive work environment by observing and reporting incidents.
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures.
• Shadow leadership during training and onboarding activities.
• Practice proper decision‑making in high‑pressure environments and develop problem solving abilities.
• Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting.

Conocimientos

Leadership potential

Guest service

Communication

Basic computer skills

Educación

High school diploma or GED

Herramientas

Outlook

HRIS platforms

Descripción del empleo

Pollo Tropical is hiring a Team Leader in Training to develop hands‑on leadership skills in restaurant operations. You will work with the leadership team to coach hourly staff, handle shift responsibilities, and ensure safety, sanitation, and guest satisfaction.

The TLIT role focuses on learning to lead teams, participate in huddles, and maintain compliance while supporting smooth daily operations. This is a path toward shift leadership in a fast‑paced environment.