Team Leader in Training (Houston Galleria)

The Escape Game; Houston (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game is seeking a Team Leader to deliver world-class hospitality, lead a 4–15 person team, and ensure guest experience excellence. This on-site role requires flexibility to work nights, weekends, and holidays, with a focus on maintaining high standards, smooth operations, and proactive problem-solving across shifts.

as a Team Leader you will drive customer satisfaction, supervise staff performance, and collaborate with management to keep the store running at peak efficiency.

Qualifications

• 1-2 years leadership in a guest-facing setting preferred.
• Flexible availability; nights, weekends, and/or holidays.
• Must be able to perform physical activity (lifting 30-40 lbs, standing long periods) and complete cleaning tasks.
• Adhere to uniform standards and maintain professional appearance.

Responsibilities

• Lead and support a team of 4–15 teammates.
• Open and close the store and ensure smooth shift handoffs.
• Ensure games start on time and guest experiences are five-star.
• Manage team breaks and morale; coach with Continuous, Gracious Pressure.
• Address minor maintenance or inventory issues as needed.
• Uphold hospitality standards and resolve guest concerns on shift.

Skills

Leadership

Guest-focused

Flexibility

Communication

Emotional intelligence

Problem solving

Multitasking

Teamwork

Job description

We are located in Galleria Mall! Please copy & paste the link below to view the job description for Team Leader: https://drive.google.com/file/d/1sY8oOtyxn5fyBfbOR1GZvRJulCcnSmMG/view?usp=sharing

THE ROLE:

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, anddo whatever it takes to make their day!Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Following TEG’s 4 As of Leadership
• Attitude
• Appreciation
• Adaptability
• Awareness
• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Ensuring operational excellence on shift by:
• Opening and closing the store
• Making sure games start on time
• Facilitating team member breaks
• Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching
• Addressing minor maintenance issuesManaging cash/inventory
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexible, humble, and teachable
• High capacity for creative problem solving
• Excellent discernment
• Flexible multi-tasker
• Strong interpersonal skills and emotional intelligence
• Positively influences others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule