Team Leader: Guest Experience Lead | Flexible Schedule

The Escape Game; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in San Diego is seeking a Team Leader to deliver world-class hospitality, anticipate guests' needs, and do whatever it takes to make their day. You will embody our mission and lead a team of 4–15 during shifts in Gaslamp Quarter.

The ideal TL is flexible, creative, and positive in a fast-paced environment, able to manage opening/closing, start times, breaks, and minor game repairs while keeping guests engaged and ensuring a five-star experience.

Qualifications

• 1-2 years of leadership experience in a guest-facing setting preferred.
• Flexible availability, including nights, weekends and holidays.
• Ability to perform physical tasks: deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, minor game repairs.
• Able to stand for long periods (about 75-80% of shift).
• Adheres to Uniform Standards.

Responsibilities

• Embody mission, vision and values during every shift.
• Lead and communicate with a team of 4-15.
• Create a fun, positive atmosphere.
• Ensure operational excellence on shift: opening/closing, ensuring games start on time, facilitating breaks, coaching using Continuous, Gracious Pressure, and addressing maintenance needs.
• Manage cash and inventory.
• Ensure every guest has a five-star experience.

Skills

Leadership

Guest service

Flexibility

Problem solving

Communication

Customer focus

Multi-tasking

Adaptability

Tools

Basic computer skills

Job description

The Escape Game in San Diego is seeking a Team Leader to deliver world-class hospitality, anticipate guests' needs, and do whatever it takes to make their day. You will embody our mission and lead a team of 4–15 during shifts in Gaslamp Quarter.

The ideal TL is flexible, creative, and positive in a fast-paced environment, able to manage opening/closing, start times, breaks, and minor game repairs while keeping guests engaged and ensuring a five-star experience.