Shift Leader in Training – Restaurant Ops

Pollo Tropical; Boca Raton (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Pollo Tropical in Boca Raton, FL is seeking a Team Leader in Training (TLIT) to gain hands-on experience in restaurant operations and shift leadership. You will learn food safety, guest service, scheduling, and coaching to support daily operations.

As a TLIT, you will shadow supervisors, participate in pre-shift meetings, assist with basic administrative tasks, and develop problem-solving and communication skills in a fast-paced team environment.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of experience in the restaurant industry, preferably in a team support or leadership role.
• Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred.
• Strong verbal and written communication skills in English.

Responsibilities

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service.
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures.
• Support team engagement by practicing coaching, communication, and motivation techniques.
• Shadow leadership during team member development activities, including training and onboarding.
• Demonstrate adaptability and problem-solving in a dynamic team setting.

Skills

English communication

Education

High school diploma or GED

Tools

Outlook

HRIS platforms

Job description

Pollo Tropical in Boca Raton, FL is seeking a Team Leader in Training (TLIT) to gain hands-on experience in restaurant operations and shift leadership. You will learn food safety, guest service, scheduling, and coaching to support daily operations.

As a TLIT, you will shadow supervisors, participate in pre-shift meetings, assist with basic administrative tasks, and develop problem-solving and communication skills in a fast-paced team environment.