Team Leader: Guest Experience & Team Operations

The Escape Game; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(k)

401(k) matching

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in San Antonio seeks a Team Leader to deliver world-class hospitality and lead a 4-15 person team on shift. You will embody our service standards, ensure games start on time, and maintain a five-star guest experience while coaching teammates through our Continuous, Gracious Pressure approach.

Ideal candidates have 1–2 years of guest-facing leadership experience and flexible availability for nights, weekends, and holidays.

Qualifications

• Demonstrated leadership ability with 1-2 years of guest-facing experience.
• Flexible availability; nights, weekends, and/or holidays may be required.
• Ability to stand, move, and perform physical tasks as part of the role.

Responsibilities

• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Opening and closing the store
• Making sure games start on time
• Facilitating team member breaks
• Upholding standards by coaching with Continuous, Gracious Pressure
• Addressing minor maintenance issues
• Managing cash/inventory
• Ensuring each guest has a five-star experience

Skills

Leadership

Guest service

Team communication

Problem solving

Interpersonal skills

Emotional intelligence

Flexibility

Multi-tasking

Job description

The Escape Game in San Antonio seeks a Team Leader to deliver world-class hospitality and lead a 4-15 person team on shift. You will embody our service standards, ensure games start on time, and maintain a five-star guest experience while coaching teammates through our Continuous, Gracious Pressure approach.

Ideal candidates have 1–2 years of guest-facing leadership experience and flexible availability for nights, weekends, and holidays.