Team Leader: Flexible Schedule & Five-Star Guest Experience

The Escape Game; Santa Clara (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Santa Clara is seeking a Team Leader who thrives in a fast-paced hospitality setting. You will lead a team of 4–15 players, uphold our service standards, and ensure every guest experiences a five-star visit.

You should be flexible, creative, and positive, ready to handle shifts that include nights, weekends, or holidays, and capable of basic game maintenance, opening/closing tasks, and managing cash and inventory.

Qualifications

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability; role often includes nights, weekends and/or holidays.
• Ability to stand for long periods and perform light physical tasks.
• Align with uniform standards and maintain professional appearance.

Responsibilities

• Embodying our mission, vision, and values during every shift.
• Leading and communicating with a team of 4-15.
• Creating a fun, positive atmosphere for guests and teammates.
• Opening and closing the store and ensuring games start on time.
• Facilitating team member breaks and coaching with Continuous, Gracious Pressure.
• Addressing minor maintenance issues and managing cash/inventory.

Skills

Demonstrated leadership

Flexible multi-tasker

Strong interpersonal skills

Emotional intelligence

Creative problem solving

Stamina / endurance

Tools

Basic computer skills

Job description

The Escape Game in Santa Clara is seeking a Team Leader who thrives in a fast-paced hospitality setting. You will lead a team of 4–15 players, uphold our service standards, and ensure every guest experiences a five-star visit.

You should be flexible, creative, and positive, ready to handle shifts that include nights, weekends, or holidays, and capable of basic game maintenance, opening/closing tasks, and managing cash and inventory.