Team Leader: Guest Experience & Team Coach (Flexible Hours)

Harkins Theatres; Prescott Valley (AZ); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free movie tickets

401K match

Flexible hours

Job summary

Harkins Theatres is seeking a Part-Time Team Leader to guide and train theater staff, ensuring a smooth, high-quality guest experience. You will coordinate shifts, supervise concessions, box office, guest services, and ushers, and help enforce standards for cleanliness and service.

The role emphasizes teamwork, strong communication, and the ability to handle guest concerns while supporting managers with daily operations.

Qualifications

• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Read/write in English.
• Available during peak times: evenings, weekends, holidays, summer.
• Must be at least 16 years old.

Responsibilities

• Organize daily plan to keep team performing at best capacity.
• Coordinate rest and meal breaks.
• Motivate, train, mentor, and lead team members on shifts.
• Ensure work areas are clean, safe, and organized per guidelines.
• Provide feedback to managers on performance and policy adherence.
• Handle minor guest disturbances and exchanges.

Skills

Customer service

Communication

Teamwork

Job description

Harkins Theatres is seeking a Part-Time Team Leader to guide and train theater staff, ensuring a smooth, high-quality guest experience. You will coordinate shifts, supervise concessions, box office, guest services, and ushers, and help enforce standards for cleanliness and service.

The role emphasizes teamwork, strong communication, and the ability to handle guest concerns while supporting managers with daily operations.