Team Leader: Guest Experience & Staff Mentorship

Harkins Theatres; Phoenix (AZ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Free movies

Flexible hours

401K Match

Job summary

Harkins Reel Deals, L.L.C. is seeking a Team Leader in Phoenix, Arizona, who will be responsible for motivating and training team members during shifts. Ideal candidates must have experience in guest services or hospitality, effective communication skills, and be available during busy hours including evenings and holidays.

This role offers competitive pay, flexible hours, and great benefits including free movies, advancement opportunities, and a fun work environment.

Qualifications

• At least 3 months of experience in guest services, retail, hospitality, or restaurant.
• Must effectively communicate in English.
• Availability during evenings and holidays is required.

Responsibilities

• Organize daily plans for team performance.
• Train and mentor team members during shifts.
• Ensure work and guest areas are clean and safe.

Skills

Guest services experience

Communication skills

Leadership

Job description

We offer competitive pay and great benefits for Team Leaders including FREE MOVIES, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K Match and other great benefits.

Responsibilities Include:
As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the Ultimate Moviegoing Experience.

What You’ll Be Responsible For:

• Organizing and maintaining daily plan to ensure team is performing at best capacity.
• Coordinate rest and meal breaks.
• Motivates, trains, mentors, and leads team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts.
• Ensures that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
• Provides feedback to managers on general and specific employee performance, identifies and reports policy violations, and assists with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.).
• Handles minor guest disturbances and concerns, including product exchanges.

Requirements:

• Are at least 16 years of age
• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Effectively communicate, read/write in English
• Are able to work independently or with a team
• Have work availability during our busiest times:
• Evenings
• Weekends
• Holidays
• Summer months