Team Leader, Guest Experience & Operations

AMC Entertainment; Louisville (KY); On-site; USD 26,000 - 27,000; Full time

Job summary

AMC Entertainment in Louisville, KY seeks a Manager to lead theatre operations and people with purpose. You will coach, communicate, and own responsibilities to create a culture where team members grow and guests feel like stars.

Responsibilities include staffing, reporting, and ensuring guest service standards while supporting the General Manager to meet financial goals. This role emphasizes leadership, attendance, and ownership within a fast-paced environment.

Qualifications

• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems)

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC’s Management Work Schedule Policy.

Skills

Leadership

Communication

Guest service

Tools

Microsoft Office Suite

theatre-specific systems

Job description

AMC Entertainment in Louisville, KY seeks a Manager to lead theatre operations and people with purpose. You will coach, communicate, and own responsibilities to create a culture where team members grow and guests feel like stars.

Responsibilities include staffing, reporting, and ensuring guest service standards while supporting the General Manager to meet financial goals. This role emphasizes leadership, attendance, and ownership within a fast-paced environment.