Theater Supervisor: Lead Crew & Guest Experience

AMC Entertainment; Louisville (KY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

EAP access

401(k) match

Popcorn & discounts

Gift card savings

Free movies

Job summary

AMC Entertainment in Louisville, KY is seeking a dedicated Supervisor to direct theatre crew and ensure smooth operations while delivering an exceptional guest experience. You will lead with energy, coach teams, and uphold AMC standards in a fast-paced, movie-loving environment.

This role requires evening/weekend availability, cash handling, opening/closing duties, and collaboration with management to resolve guest concerns. If you love movies and building strong teams, this is your next step.

Qualifications

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months of supervisory or commensurate leadership experience.
• Evening, weekend, and occasional holiday availability.
• Be a reliable teammate by showing up on time.
• Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
• Willing to complete required training and certifications, provided by AMC.
• Friendly, outgoing personality—if you love people, this is the job for you!
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.
• Ready to work in a fast-paced, fun environment.
• A love for movies and a passion for creating a fantastic experience for every guest.

Responsibilities

• Coordinate and coach theatre crew through daily responsibilities.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

Supervisory experience

Leadership

Guest service

Communication

Teamwork

Time management

Tools

Microsoft Office

Theatre systems

Job description

AMC Entertainment in Louisville, KY is seeking a dedicated Supervisor to direct theatre crew and ensure smooth operations while delivering an exceptional guest experience. You will lead with energy, coach teams, and uphold AMC standards in a fast-paced, movie-loving environment.

This role requires evening/weekend availability, cash handling, opening/closing duties, and collaboration with management to resolve guest concerns. If you love movies and building strong teams, this is your next step.