Theater Operations & Guest Experience Lead

AMC Entertainment; Independence (MO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Premium holiday pay

Medical, dental, and vision coverage

401(k) match

Daily free popcorn and discounts on F&

Free AMC movies

Job summary

AMC Entertainment seeks a Manager to lead operations and people, driving results through coaching and ownership in a high-volume theatre environment. You will oversee staffing, guest service standards, and financial performance while supporting the General Manager.

Role requires supervisory experience, strong communication, and a customer-focused mindset. Benefits include comprehensive coverage, EAP, 401(k) match, and free AMC passes.

Qualifications

• Six months supervisory or commensurate leadership experience.
• One year experience in a guest-focused business (retail, restaurant, hospitality, etc.).
• Strong oral and written communication skills.

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC’s Management Work Schedule Policy.

Skills

Leadership

Communication

Time management

Guest service

Tools

Microsoft Office Suite

Theatre systems

Job description

AMC Entertainment seeks a Manager to lead operations and people, driving results through coaching and ownership in a high-volume theatre environment. You will oversee staffing, guest service standards, and financial performance while supporting the General Manager.

Role requires supervisory experience, strong communication, and a customer-focused mindset. Benefits include comprehensive coverage, EAP, 401(k) match, and free AMC passes.