Team Leader — Guest Experience Lead with Flexible Schedule

The Escape Game; St. Louis (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game is seeking a Team Leader in St. Louis to deliver world-class hospitality, anticipate guest needs, and empower teammates to uphold service standards.

The ideal candidate leads a 4–15 person team, opens and closes the store, ensures games start on time, and keeps operations smooth while managing breaks, cash, and inventory to create a five-star guest experience.

Flexibility for nights, weekends, and holidays is required, and alignment with TEG’s Uniform Standards is essential.

Qualifications

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

Responsibilities

• Embodying our mission, vision, and values during every shift.
• Leading and communicating with a team of 4-15.
• Creating a fun, positive atmosphere.
• Ensuring operational excellence on shift by opening and closing the store, starting games on time, facilitating breaks, coaching, addressing maintenance, and managing cash/inventory.
• Ensuring each guest has a five-star experience and leaves happy.

Skills

Leadership

Guest service

Communication

Problem solving

Multitasking

Interpersonal skills

Emotional intelligence

Computer skills

Tools

POS systems

Job description

The Escape Game is seeking a Team Leader in St. Louis to deliver world-class hospitality, anticipate guest needs, and empower teammates to uphold service standards.

The ideal candidate leads a 4–15 person team, opens and closes the store, ensures games start on time, and keeps operations smooth while managing breaks, cash, and inventory to create a five-star guest experience.

Flexibility for nights, weekends, and holidays is required, and alignment with TEG’s Uniform Standards is essential.