Guest Experience Team Lead (Flexible Schedule)

The Escape Game; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Washington, DC is seeking a Team Leader to deliver world-class hospitality, anticipate guest needs, and empower teammates to uphold high service standards.

As a Team Leader, you will lead 4-15 teammates, open and close the store, ensure games start on time, and manage cash/inventory while maintaining a five-star guest experience.

Flexibility to work nights, weekends, and holidays is required; strong communication and problem-solving skills are essential to success.

Qualifications

• Demonstrated leadership ability with 1-2 years of guest-facing experience.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand and perform physical activity including cleaning, painting, lifting up to 40 lbs.
• Strong guest service mindset and positive attitude.
• Uniform standards alignment.

Responsibilities

• Lead and communicate with a team of 4-15.
• Create a fun, positive atmosphere.
• Open and close the store; ensure games start on time.
• Manage cash/inventory and address maintenance.
• Ensure guests have a five-star experience.

Skills

Customer service

Leadership

Flexibility

Communication

Emotional intelligence

Multitasking

Teamwork

Problem solving

Computer skills

Job description

The Escape Game in Washington, DC is seeking a Team Leader to deliver world-class hospitality, anticipate guest needs, and empower teammates to uphold high service standards.

As a Team Leader, you will lead 4-15 teammates, open and close the store, ensure games start on time, and manage cash/inventory while maintaining a five-star guest experience.

Flexibility to work nights, weekends, and holidays is required; strong communication and problem-solving skills are essential to success.