Team Leader, Food Services

Life in Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 22,000 - 32,000; Full time

Job summary

UPMC Mercy in Pittsburgh is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department. This entry-level leadership role involves supervising associates, training, and ensuring food safety. The position offers varied shifts with rotating weekends/holidays and every other Monday and Friday off.

Shift times are 4:30am-1pm and 10am-6:30pm. The starting rate is $19.60 per hour, with opportunities to develop leadership skills in a hospital food service environment.

Qualifications

• HS Diploma or GED preferred.
• Minimum 2 years of relevant experience in food service or customer service.
• Strong leadership and coaching abilities.

Responsibilities

• Supervise hourly associates and ensure adherence to policies and guidelines.
• Oversee inventory security and cash handling.
• Orient and coach new team members per department guidelines.
• Monitor food safety programs and address hazards.
• Ensure quality and sanitation standards for meals and service.
• Conduct competency checks and document performance.
• Handle customer complaints per guidelines and perform service recovery.
• Monitor meal service quantities and adjust as needed.

Skills

Team leadership

Training & development

Customer service

Food service basics

Education

HS Diploma/GED

Job description

UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department!

This position will work varied shifts with rotating weekends/holidays and every other Monday and Friday off. Shift times are: 4:30am-1pm and 10am-6:30pm.

This is an entry level leadership role within our department and the starting rate is $19.60/hour.

Preferred candidates will be available for all shifts and will have strong work history with a background in food service or customer service.

Purpose:
Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.
Responsibilities:

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

• HS Diploma/GED preferred
• 2 years relevant experience required

Licensure, Certifications, and Clearances:

• Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.
• ANAB - National Accreditation Board OR Servsafe Certified
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran