Team Leader, Food Services

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 22,000 - 32,000; Full time

Job summary

UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department. This entry-level leadership role will supervise hourly associates, oversee inventory security, and coach new team members across various shifts including rotating weekends/holidays.

The position emphasizes training and development of staff, with a starting rate of $19.60 per hour. Preference for candidates with food service or customer service background and availability for all shifts.

Qualifications

• Preferred candidates will be available for all shifts and will have strong work history with a background in food service or customer service.

Responsibilities

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

Skills

Leadership

Supervision

Training

Customer service

Job description

UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department!

This position will work varied shifts with rotating weekends/holidays and every other Monday and Friday off. Shift times are: 4:30am-1pm and 10am-6:30pm.

This is an entry level leadership role within our department and the starting rate is $19.60/hour.

Preferred candidates will be available for all shifts and will have strong work history with a background in food service or customer service.

Purpose

Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.

Responsibilities

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.