Food Services Team Lead – Training & Quality

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 22,000 - 32,000; Full time

Job summary

UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department. This entry-level leadership role will supervise hourly associates, oversee inventory security, and coach new team members across various shifts including rotating weekends/holidays.

The position emphasizes training and development of staff, with a starting rate of $19.60 per hour. Preference for candidates with food service or customer service background and availability for all shifts.

Qualifications

• Preferred candidates will be available for all shifts and will have strong work history with a background in food service or customer service.

Responsibilities

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

Skills

Leadership

Supervision

Training

Customer service

Job description

UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department. This entry-level leadership role will supervise hourly associates, oversee inventory security, and coach new team members across various shifts including rotating weekends/holidays.

The position emphasizes training and development of staff, with a starting rate of $19.60 per hour. Preference for candidates with food service or customer service background and availability for all shifts.