Team Leader, Food Svcs

Life in Pittsburgh; Pittsburgh (Allegheny County); Presencial; USD 19.000 - 30.000; Jornada completa

Descripción de la vacante

UPMC is seeking a Food Service Supervisor to support daily operations, emphasizing training and development of food service associates. The role requires flexible day/evening shifts from 5:00 a.m. to 9:00 p.m.

and availability every other weekend and holidays, with responsibilities spanning supervision, inventory security, training, and quality control. Qualifications include a high school diploma or GED with 2 years of relevant experience, ServSafe certification, and food protection manager

Formación

• HS Diploma or GED preferred; 2 years of relevant experience required.
• Must hold ServSafe certification or equivalent food safety credential.
• Certification as Food Protection Manager (ANAB) and Act 34 background check required.

Responsabilidades

• Supervise hourly associates and ensure policy and department standards adherence.
• Oversee inventory security and cash handling controls.
• Orient, train, and coach new team members per guidelines.
• Monitor food safety program and act on identified hazards.
• Perform quality checks to ensure compliance with regulations and standards.
• Conduct competency assessments and document service performance.
• Handle service recovery for customer complaints as directed.
• Monitor quantity/quality to meet meal service needs and special requests.
• Maintain sanitation program and ensure readiness for inspections.

Conocimientos

Leadership

Training & coaching

Team supervision

Customer service

Educación

ServSafe Certified

Food Protection Manager Certification (ANAB)

Act 34 background check

Descripción del empleo

Purpose:

Support the Food Service Supervisor in all aspects of daily operations, with a strong focus on the training, development, and support of food service associates.

Schedule:

Candidates must have flexible availability to work both day and evening shifts between 5:00 a.m. and 9:00 p.m. This position also requires every other weekend and holiday availability.

Responsibilities:

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

Licensure, Certifications, and Clearances:

HS Diploma/GED preferred 2 years relevant experience required

• ANAB - National Accreditation Board OR Servsafe Certified
• Act 34

Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.American National Accreditation Board Certification.

UPMC is an Equal Opportunity Employer/Disability/Veteran