Team Leader

Moe's; Illinois; Hybrid; USD 17,000 - 21,000; Part time

Job summary

Moe's in Woodbury, IL is seeking a Team Leader to support daily restaurant operations, reporting to the General Manager in their absence.

You will supervise shifts, ensure food quality, service, cleanliness, and safety, train team members, handle guest comments, and assist with labor controls and cash handling.

Qualifications

• High school diploma or equivalent required.
• Experience supervising restaurant shifts preferred.
• Ability to manage front-of-house and back-of-house operations.

Responsibilities

• Provide supervision during assigned shifts.
• Direct operation in absence of GM/ASM to maintain standards.
• Ensure food quality, service, cleanliness, safety, and sanitation.
• Handle guest comments and complaints; escalate when needed.
• Assist with training of team members and new hires.
• Open and close the restaurant in absence of upper management.
• Manage labor costs and schedules as directed.
• Cash handling procedures adherence.

Skills

Team supervision

Guest service

Labor control

Food safety

Education

High School Diploma

Job description

Location: 6671 Valley Creek Rd, Woodbury, IL, 55125

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• All other duties as assigned by management.

Job Type: HourlyEducation: High School Diploma or equivalent