Team Leader

Hunter Super Techs - TurnPoint; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Schlotzsky's in Little Rock, AR is seeking a Team Leader to support daily restaurant operations. You will supervise assigned shifts, help manage front-of-house and back-of-house tasks, and ensure top-quality food, service, cleanliness, and safety.

The role also involves addressing guest feedback and coaching new hires to uphold brand standards. Open and close the restaurant in the absence of upper management, monitor speed of service, and ensure proper cash handling.

Qualifications

• Supervise assigned shifts and coordinate team activities.
• Deliver consistent, friendly guest service and uphold brand standards.
• Oversee both front-of-house and back-of-house tasks to control labor costs.
• Provide on-the-job training to team members, including new hires.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure guest experiences are positive and atmosphere is welcoming.
• Manage FOH and BOH shift tasks to control labor costs.
• Monitor speed of service to maintain guest satisfaction.
• Address guest comments and complaints; escalate when needed.
• Oversee training of team members, including new hires.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures.
• Open and close the restaurant in the absence of upper management.

Skills

Team supervision

Guest service

FOH/BOH management

Training

Cash handling

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyEducation: High School Diploma or equivalentThis is for a position at a franchised Schlotzsky’s location