Team Leader

Quality Fresca LLC; North Little Rock (AR); On-site; USD 15,000 - 21,000; Full time

Job summary

Moe's Southwest Grill NLR is seeking a Team Leader to assist in daily restaurant operations and to cover in the General Manager/Assistant Manager's absence. The role emphasizes food quality, service, cleanliness, safety, and guest satisfaction.

You will handle team member concerns and guest issues, while supervising both front-of-house and back-of-house tasks to maintain standards and cost controls. Training and adherence to policies are essential.

Qualifications

• Supervise shifts to maintain standards of service and cleanliness.
• Provide a positive guest experience and atmosphere during shifts.
• Assist in controlling daily labor and cost across FOH and BOH areas.
• Address guest comments and complaints promptly and professionally.
• Open/close the restaurant in the absence of upper management.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure high standards of product quality, safety, and sanitation.
• Assist in training and onboarding of team members.

Skills

Supervision

Guest service

Team leadership

Cash handling

New hire training

Education

High School Diploma or equivalent

Job description

Job Description

Moe's Southwest Grill NLR

Position Overview

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas Of Responsibility

• The ability to provide supervision during assigned shifts.


• Provides team members, and guests with a positive experience and atmosphere.


• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.


• Monitors speed of service to ensure a positive guest experience.


• Assists with guest comments and complaints.


• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.


• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.


• Helps encourage adherence to uniform policy and standards.


• Ensures proper cash handling procedures are followed.


• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type Hourly

Education High School Diploma or equivalent