Team Leader

Quality Fresca LLC; Cedar Rapids (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Moe's Cedar Rapids is seeking a dedicated Team Leader to contribute to daily restaurant operations. You will assist in directing shifts in the absence of leadership while upholding food quality, service, cleanliness, safety, and sanitation standards.

You will supervise both FOH and BOH duties, manage labor costs, handle guest comments, support training for new hires, ensure cash handling procedures, and open or close the restaurant as needed to support a smooth, guest-friendly operation.

Qualifications

• High School Diploma or equivalent required.
• Prior supervisory experience preferred.
• Willingness to work flexible hourly shifts.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive experience for guests and team members.
• Manage FOH and BOH shift responsibilities and labor costs.
• Monitor speed of service to maintain guest satisfaction.
• Assist with guest comments and complaints.
• Supervise daily shifts to uphold standards of quality and cleanliness.
• Assist in ongoing training of team members and new hires.
• Enforce uniform policy and procedures.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Skills

Supervisory Experience

Guest Service

Labor Management

Cash Handling

Training & Development

Education

High School Diploma or equivalent

Job description

Job Description

• English

Moe's Cedar Rapids (100285)

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent