Shift Leader

Quality Fresca LLC; Fort Wayne (IN); On-site; USD 20,664 - 27,552; Part time

Job summary

Quality Fresca LLC is seeking a Team Leader for its Fort Wayne location. This position is crucial for assisting in daily operations, ensuring that the restaurant maintains high standards in food quality and service.

The ideal candidate will supervise shifts, manage team dynamics, and address guest concerns effectively. A High School Diploma or equivalent is required, and the position offers an hourly wage. Join us in creating a positive atmosphere for our team and guests!

Qualifications

• Ability to supervise during assigned shifts.
• Experience in managing FOH and BOH responsibilities.
• Strong communication skills to assist with guest comments and complaints.

Responsibilities

• Assist in directing restaurant operations in the absence of management.
• Ensure positive experiences for team members and guests.
• Monitor speed of service and adherence to company standards.

Education

High School Diploma or equivalent

Job description

Job Description

MOE'S SOUTHWEST GRILL FORT WAYNE (360)

Position Overview

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type

Hourly

Education

High School Diploma or equivalent