Team Leader

Hunter Super Techs - TurnPoint; Jackson (MS); On-site; USD 19,286 - 24,796; Full time

Job summary

Hunter Super Techs - TurnPoint in Jackson, MS is seeking a Team Leader to assist in daily restaurant operations and uphold top standards of food quality, service, cleanliness, safety, and sanitation. You will support the General Manager in absence and handle issues with staff, suppliers, and guests with professionalism.

The role emphasizes supervising shifts, delivering a warm guest experience, managing labor costs, and training team members to follow company procedures while opening/closing

Qualifications

• Minimum high school diploma or equivalent.
• Experience supervising shifts and ensuring food safety and cleanliness.

Responsibilities

• Provide supervision during assigned shifts.
• Deliver a positive experience for team members and guests.
• Assist with FOH and BOH shift responsibilities to help manage labor controls and costs.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain standards, product quality, and cleanliness.
• Assist in ongoing staff training to follow procedures.

Skills

Team leadership

Guest service

Cash handling

Staff training

Conflict resolution

Education

High School Diploma or equivalent

Job description

Position Overview:

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type

Hourly

Education

High School Diploma or equivalent