Team Leader

Quality Fresca LLC; Olive Branch (MS); On-site; USD 17,000 - 22,000; Part time

Job summary

Moe's Olive Branch (2055) is seeking a Team Leader to assist in daily restaurant operations and to stand in for the General Manager in their absence. The role emphasizes maintaining high standards of food quality, service, cleanliness, safety, and sanitation, while resolving issues with team members, suppliers, and guests with escalation when necessary.

The position involves supervising shifts, ensuring a positive guest experience, and supporting training of staff to adhere to company procedures

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive experience for guests and team members.
• Manage FOH and BOH shift responsibilities to help control labor costs.
• Monitor service speed to ensure guest satisfaction.
• Address guest comments and complaints and escalate when needed.
• Supervise daily shifts to maintain standards of quality and cleanliness.
• Assist in training of team members and new hires to ensure procedures are followed.
• Enforce uniform policies and standards.
• Ensure proper cash handling procedures.
• Open and close the restaurant in the absence of upper management.

Education

High School Diploma or equivalent

Job description

Job Description

• English

Moe's Olive Branch (2055)

Job Description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader's responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas Of Responsibility

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent