Team Lead: Pet Store Ops & Customer Experience

Petsense; Murray (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Petsense is seeking a store team member to assist systemwide operations, merchandising, and customer service. The role requires caring for live animals, handling daily store tasks, and supporting the Store Manager and team in achieving sales and service goals.

Applicants should be at least 18, possess a valid driver’s license, and be comfortable working varied shifts. Strong communication and basic computer skills are a plus in this fast-paced environment.

Qualifications

• Retail experience and/or pet/live animal knowledge preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent preferred, but not required.
• Read, write and count accurately.

Responsibilities

• Assist Store Manager and Assistant Store Manager with execution of operational, sales, and merchandising objectives.
• Promote a safe and productive work environment for team members, customers, and vendors.
• Perform opening/closing procedures and cash handling.
• Execute merchandising activities, price changes, and Plan‑o‑gram procedures.
• Assist customers with loading purchases and resolve customer issues to ensure a positive experience.
• Train new team members and complete all related documentation.
• Care for live animals, maintain holding tanks, sanitation, and habitat conditions.

Skills

Retail experience

Pet knowledge

Supervisory experience

Customer service

Communication

Driver's license

Team coordination

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Petsense is seeking a store team member to assist systemwide operations, merchandising, and customer service. The role requires caring for live animals, handling daily store tasks, and supporting the Store Manager and team in achieving sales and service goals.

Applicants should be at least 18, possess a valid driver’s license, and be comfortable working varied shifts. Strong communication and basic computer skills are a plus in this fast-paced environment.