Pet Store Team Lead – Customer Experience & Ops

Petsense; Gun Barrel City (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Petsense is seeking a team member to support the Store Manager and Assistant Store Manager in achieving merchandising, sales and customer service objectives. You will promote a safe work environment, train Team Members on policies, and assist customers with loading purchases while maintaining accurate cash handling and pricing procedures.

The role requires availability for varied shifts, a positive customer-focused attitude, and the ability to perform multiple duties including merchandising,

Qualifications

• Retail experience and/or pet/live animal knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver's license.

Responsibilities

• Assist Store Manager with execution of merchandising, sales, and customer service.
• Maintain a safe and productive work environment; train Team Members on policies and procedures.
• Perform opening/closing procedures, cash handling, and deposits.
• Assist customers with loading purchases; resolve customer issues.
• Operate POS system and ensure accurate cash drawers and pricing changes.

Skills

Retail experience

Pet/live animal knowledge

Supervisory experience

Interpersonal skills

Basic computer skills

Education

High school diploma or equivalent

Job description

Petsense is seeking a team member to support the Store Manager and Assistant Store Manager in achieving merchandising, sales and customer service objectives. You will promote a safe work environment, train Team Members on policies, and assist customers with loading purchases while maintaining accurate cash handling and pricing procedures.

The role requires availability for varied shifts, a positive customer-focused attitude, and the ability to perform multiple duties including merchandising,