Team Lead - Pet Store & Customer Experience

Tractor Supply Company; Duncan (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Tractor Supply Company is seeking a Team Lead for Petsense to assist the Store Manager in executing daily operations, merchandising, and customer service initiatives. You will help train Team Members, promote safety, and ensure a positive experience for customers and pets.

The role emphasizes leadership, teamwork, and hands-on support for sales and live animal care in a fast-paced retail environment.

Qualifications

• Retail experience preferred.
• Customer service excellence.
• Strong communication and interpersonal skills.
• Ability to supervise and train team members.

Responsibilities

• Assist Store Manager in daily operations and merchandising.
• Promote safe, productive work environment and training for Team Members.
• Handle customer needs, resolve issues, and ensure a positive experience.
• Lead opening/closing procedures and cash handling.
• Support live animal care and pet-related needs.
• Coordinate with associates to meet sales goals.

Skills

Retail experience

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

Tractor Supply Company is seeking a Team Lead for Petsense to assist the Store Manager in executing daily operations, merchandising, and customer service initiatives. You will help train Team Members, promote safety, and ensure a positive experience for customers and pets.

The role emphasizes leadership, teamwork, and hands-on support for sales and live animal care in a fast-paced retail environment.