Lead Optical Care & Lab Team

Luxottica; Machesney Park (IL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Retirement savings

Job summary

LensCrafters is seeking a Team Lead to deliver outstanding customer service and drive store success by managing key optical and lab processes. You will guide team members, assist customers with selections, and maintain high standards in eyewear quality.

The role requires strong optical knowledge, retail experience, and leadership abilities to train staff and ensure exceptional patient experiences. This is an on-site retail position with opportunities for growth.

Qualifications

• HS diploma/GED or higher is required.
• Strong optical & retail experience is essential.
• Knowledge of current optical theory & merchandise is expected.
• Strong interpersonal skills and effective communication are required.
• Leadership and training experience is preferred.
• Basic optics knowledge and optical measurement experience are valued.

Responsibilities

• Ensure the LensCrafters team delivers unsurpassed customer service.
• Assist customers with selections, provide recommendations, and support sales staff.
• Serve as an alternate store key holder and ensure store security when needed.
• In lab scenarios, assist with edging, mounting, and ensure optical quality meets standards.

Skills

Strong optical knowledge

Retail experience

Leadership & training experience

Edging & mounting experience

Customer service

Problem solving

Sales skills

Basic math

Cash register proficiency

Communication skills

Education

HS diploma/GED

State licensure / ABO Certification (if applicable)

LensCrafters Final Eyewear Inspector Certification (preferred)

Job description

LensCrafters is seeking a Team Lead to deliver outstanding customer service and drive store success by managing key optical and lab processes. You will guide team members, assist customers with selections, and maintain high standards in eyewear quality.

The role requires strong optical knowledge, retail experience, and leadership abilities to train staff and ensure exceptional patient experiences. This is an on-site retail position with opportunities for growth.