Team Lead: Elevate Service, Coach & Unite Team

Lalaland Support Center LLC; Glendale (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Company discounts

Free drinks while on shift

Internal Growth Opportunities

Job summary

La La Land Kind Cafe in Glendale, CA is seeking a Team Leader to oversee daily operations, supervise staff, and ensure exceptional guest service.

The role requires leadership, strong communication, and the ability to work in a fast-paced environment while maintaining sanitation standards. Flexibility for weekends and holidays is common; medical, dental, vision, and growth opportunities are available.

Qualifications

• Previous experience in a supervisory role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive attitude and a commitment to delivering excellent customer service.
• Knowledge of sanitation regulations.
• Flexibility to work various shifts, holidays and weekends.
• Food handler certification.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.
• Collaborate with management to achieve company goals and improve operations.
• Assist in scheduling and workforce planning to ensure adequate coverage.
• Support marketing and promotional activities as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Act as a liaison between team members and upper management to communicate concerns or suggestions.

Skills

Leadership

Customer service

Team supervision

Communication

Sanitation knowledge

Job description

La La Land Kind Cafe in Glendale, CA is seeking a Team Leader to oversee daily operations, supervise staff, and ensure exceptional guest service.

The role requires leadership, strong communication, and the ability to work in a fast-paced environment while maintaining sanitation standards. Flexibility for weekends and holidays is common; medical, dental, vision, and growth opportunities are available.