Shift Lead: Elevate Guest Experience & Team Growth

La La Land Cafe; Dallas (TX); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Company discounts

Free drinks while on shift

Internal Growth Opportunities

Job summary

La La Land Kind Cafe in Dallas is looking for a Team Leader to supervise daily operations, guide a front-of-house team, and ensure guest satisfaction during shifts. You will drive smooth workflow, coach staff, and uphold the cafe's warm, inclusive culture in a fast-paced environment.

Responsibilities include scheduling, inventory checks, sanitation compliance, and seamless guest service. A positive attitude, strong communication, and leadership are essential to success in this role.

Qualifications

• Previous experience in a supervisory role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive attitude and commitment to delivering excellent customer service.
• Knowledge of sanitation regulations and food safety practices.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.
• Collaborate with management to achieve company goals and improve operations.
• Assist in scheduling and workforce planning to ensure adequate coverage.
• Support marketing and promotional activities as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Act as a liaison between team members and upper management to communicate concerns or suggestions.

Skills

Leadership

Communication

Customer service

Team supervision

Multitasking

Food safety

Job description

La La Land Kind Cafe in Dallas is looking for a Team Leader to supervise daily operations, guide a front-of-house team, and ensure guest satisfaction during shifts. You will drive smooth workflow, coach staff, and uphold the cafe's warm, inclusive culture in a fast-paced environment.

Responsibilities include scheduling, inventory checks, sanitation compliance, and seamless guest service. A positive attitude, strong communication, and leadership are essential to success in this role.