Team Leader — Cafe Ops & Guest Experience (Flexible Shifts)

Support Center; Costa Mesa (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

La La Land Kind Cafe is seeking a Team Leader to oversee daily cafe operations, supervise staff, coach performance, and ensure outstanding customer service during shifts.

You will manage inventory, assist with scheduling, uphold safety standards, train new employees, and collaborate with management to improve store operations.

Flexibility for weekends/holidays and ability to stand for long periods are required in this fast-paced environment.

Qualifications

• Previous experience in a supervisory role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.

Skills

Supervisory experience

Leadership

Customer service

Job description

La La Land Kind Cafe is seeking a Team Leader to oversee daily cafe operations, supervise staff, coach performance, and ensure outstanding customer service during shifts.

You will manage inventory, assist with scheduling, uphold safety standards, train new employees, and collaborate with management to improve store operations.

Flexibility for weekends/holidays and ability to stand for long periods are required in this fast-paced environment.