Cafe Team Lead: Growth, Impact & Leadership

Lalaland Support Center LLC; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Company discounts

Free drinks while on shift

Internal Growth Opportunities

Job summary

La La Land Kind Cafe in Phoenix seeks an enthusiastic Team Leader to oversee daily cafe operations and shifts. You will supervise team members, coach staff, handle customer inquiries, and ensure compliance with safety standards.

The role requires a supervisory background and strong communication skills, with flexibility for weekend and holiday shifts. Knowledge of sanitation regulations and a food handler certification are preferred, plus a commitment to guest service.

Qualifications

• Requires previous supervisory experience.
• Demonstrates strong leadership and communication skills.
• Capable of thriving in a fast-paced cafe environment.
• Maintains a positive attitude with guests and staff.
• Knowledge of sanitation regulations.
• Flexible to work varied shifts, including weekends and holidays.
• Food handler certification is preferred.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching or feedback to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management, including receiving and stocking supplies.
• Maintain a clean and organized work environment.
• Complete administrative tasks accurately.
• Train new employees and provide ongoing support to existing team members.
• Collaborate with management to achieve company goals and improve operations.
• Assist in scheduling and workforce planning to ensure adequate coverage.
• Support marketing and promotional activities as needed.
• Participate in team meetings and contribute to process improvement initiatives.
• Act as a liaison between team members and upper management to communicate concerns or suggestions.

Skills

Supervisory experience

Leadership

Communication

Customer service

Adaptability

Sanitation knowledge

Weekend/holiday flexibility

Job description

La La Land Kind Cafe in Phoenix seeks an enthusiastic Team Leader to oversee daily cafe operations and shifts. You will supervise team members, coach staff, handle customer inquiries, and ensure compliance with safety standards.

The role requires a supervisory background and strong communication skills, with flexibility for weekend and holiday shifts. Knowledge of sanitation regulations and a food handler certification are preferred, plus a commitment to guest service.