Shift Supervisor: Lead, Coach, and Grow

Support Center; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Company discounts

Free drinks while on shift

Internal Growth Opportunities

Job summary

La La Land Kind Cafe in Phoenix, AZ is seeking a Team Leader to oversee daily shifts and guide a fast-paced team in delivering exceptional service. You will supervise staff, coach performance, and ensure adherence to sanitation and safety standards while supporting inventory and training needs.

This role requires a proactive, friendly attitude, and the ability to manage multiple tasks in a high-energy cafe environment.

Qualifications

• Previous experience in a supervisory role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude and commitment to excellent customer service.
• Knowledge of sanitation regulations.

Responsibilities

• Supervise and coordinate team members to ensure efficient operations during shifts.
• Monitor employee performance and provide coaching to improve productivity.
• Address customer inquiries and resolve complaints promptly and professionally.
• Ensure compliance with company policies, procedures, and safety standards.
• Assist with inventory management and stocking supplies.
• Train new employees and provide ongoing support to team members.
• Collaborate with management to improve operations and scheduling.
• Support marketing and promotional activities as needed.

Skills

Leadership

Team supervision

Communication

Education

Food handler certification

Job description

La La Land Kind Cafe in Phoenix, AZ is seeking a Team Leader to oversee daily shifts and guide a fast-paced team in delivering exceptional service. You will supervise staff, coach performance, and ensure adherence to sanitation and safety standards while supporting inventory and training needs.

This role requires a proactive, friendly attitude, and the ability to manage multiple tasks in a high-energy cafe environment.