Team Lead, AI-Driven Customer Success

remberg; New Munich (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Health and wellness benefits

Continuous learning budget

Job summary

remberg is looking for a Team Lead Customer Success to oversee and expand their Customer Success team in New Munich, driving customer activation and retention through innovative strategies. This role requires strong leadership skills and experience in B2B SaaS environments. Candidates should be analytical, fluent in German, and able to work with C-Level stakeholders effectively. Benefits include competitive compensation, wellness programs, and opportunities for continuous learning.

Qualifications

• Experience leading a Customer Success or post-sales team in B2B SaaS.
• Strong coaching skills and passion for people development.
• Familiarity with modern Customer Success frameworks and tools.

Responsibilities

• Lead and scale Customer Success team to improve activation and retention.
• Design onboarding processes and continuously improve customer journeys.
• Own net revenue retention and drive upsell opportunities within existing accounts.
• Develop insights and performance tracking through KPIs.

Skills

Team leadership

Customer success management

Data analysis

Automation knowledge

Fluency in German

Education

1+ years in B2B SaaS Customer Success

Job description

remberg is looking for a Team Lead Customer Success to oversee and expand their Customer Success team in New Munich, driving customer activation and retention through innovative strategies. This role requires strong leadership skills and experience in B2B SaaS environments. Candidates should be analytical, fluent in German, and able to work with C-Level stakeholders effectively. Benefits include competitive compensation, wellness programs, and opportunities for continuous learning.