Team Captain: Retail Leader for Fan Experience

Rally House; San Francisco (CA); On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House in San Francisco is seeking a Team Captain to guide the store floor, energize the team, and deliver exceptional guest experiences. You will set the pace during shifts, provide direction, and model service behaviors that reflect our hometown sports passion.

Responsibilities include onboarding, coaching, prioritizing tasks, merchandising leadership, and ensuring consistent service coverage. This role supports promotions and local events while driving sales through guest-first execution.

Qualifications

• Clear and confident communication skills, including coaching and feedback.

Responsibilities

• Onboard and train new team members; maintain a high-energy store culture and model service behaviors.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts; serve as a go-to resource for basic operational questions.
• Lead merchandising activities: recovery, replenishment, and fixture resets while upholding standards.
• Lead the floor to ensure service coverage, reinforce service model and handle escalated guest concerns.
• Drive sales through guest focus and promotions; coach team to maximize opportunities.

Skills

Communication

Coaching and Feedback

Retail Operations

Customer Service

Job description

Rally House in San Francisco is seeking a Team Captain to guide the store floor, energize the team, and deliver exceptional guest experiences. You will set the pace during shifts, provide direction, and model service behaviors that reflect our hometown sports passion.

Responsibilities include onboarding, coaching, prioritizing tasks, merchandising leadership, and ensuring consistent service coverage. This role supports promotions and local events while driving sales through guest-first execution.