Team Captain: Energetic Sports Retail Lead (Part-Time)

Rally House; Niles (OH); On-site; USD 20,000 - 23,000; Part time

Job summary

Rally House seeks a Team Captain to guide the store floor, energize the team, and ensure excellent guest experiences. You will set pace during shifts, delegate tasks, and coach teammates to uphold high service standards.

The role emphasizes urgency, clear communication, and strong retail operations knowledge, with 10–20 hours weekly, including weekends and events. Join a team committed to fan-first moments and hometown pride.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members
• Help maintain a high-energy, high-commitment store culture
• Model service behaviors and standards consistently
• Provide in-the-moment coaching and feedback to team members
• Prioritize and delegate tasks during shifts to ensure execution
• Serve as a go-to resource for basic operational questions
• Validate completion of daily operational routines
• Escalate operational risks and gaps to leadership quickly
• Lead recovery, replenishment, and fixture resets during shifts
• Ensure merchandising standards are maintained throughout the day
• Guide Teammates on visual standards and product placement
• Support visual transitions and floor sets
• Lead the floor to ensure service coverage and prioritize guests
• Reinforce the Party service model and behaviors
• Handle escalated customer concerns with confidence and professionalism
• Monitor service execution and adjust staffing or focus as needed
• Drive sales during assigned shifts through guest focus and urgency
• Coach team members to maximize guest opportunities
• Support execution of promotions, hot markets, and events
• Ability to prioritize, delegate, and execute in a fast-paced environment
• Clear and confident communication skills, including coaching and feedback

Skills

Directs Work

Action Oriented

Customer Centric

Social

Coaching

Job description

Rally House seeks a Team Captain to guide the store floor, energize the team, and ensure excellent guest experiences. You will set pace during shifts, delegate tasks, and coach teammates to uphold high service standards.

The role emphasizes urgency, clear communication, and strong retail operations knowledge, with 10–20 hours weekly, including weekends and events. Join a team committed to fan-first moments and hometown pride.