Store Team Captain: Lead with Energy & Fan-First Service

Rally House; Grand Rapids (MI); Presencial; USD 20.000 - 24.000; Jornada completa

Descripción de la vacante

Rally House is seeking a Team Captain to guide store teams, set the pace on the floor, and energize shifts. You will direct operations, coach teammates, and uphold exceptional guest experiences in a fast-paced sports retail environment.

Responsibilities include onboarding new staff, maintaining merchandising standards, and leading floor coverage during promotions and events. Must be 18+, with retail experience and flexible hours to include day, evening, weekends, and holidays.

Formación

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.
• Must be able to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Enthusiastic attitude with a passion for sports and retail.
• Clear and confident communication skills, including coaching and feedback.

Responsabilidades

• Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.
• Coach team members to maximize guest opportunities.
• Support execution of promotions, hot markets, and events.

Descripción del empleo

Rally House is seeking a Team Captain to guide store teams, set the pace on the floor, and energize shifts. You will direct operations, coach teammates, and uphold exceptional guest experiences in a fast-paced sports retail environment.

Responsibilities include onboarding new staff, maintaining merchandising standards, and leading floor coverage during promotions and events. Must be 18+, with retail experience and flexible hours to include day, evening, weekends, and holidays.