Store Team Captain: Lead, Coach, and Elevate Guest Experience

Rally House; Tulsa (OK); On-site; USD 20,000 - 23,000; Full time

Job summary

Rally House is seeking a Team Captain to guide store teams on the floor, set the pace during shifts, and energize the team while delivering exceptional guest experiences. This role models service behaviors and clear communication to drive urgency and execution.

Responsibilities span onboarding, coaching, operations, merchandising, and service excellence to achieve sales and guest satisfaction on game days and regular operations alike.

Qualifications

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members
• Prioritize and delegate tasks during shifts to ensure execution
• Serve as a go-to resource for basic operational questions
• Validate completion of daily operational routines
• Escalate operational risks and gaps to leadership quickly
• Lead recovery, replenishment, and fixture resets during shifts
• Ensure merchandising standards are maintained throughout the day
• Guide Teammates on visual standards and product placement
• Support visual transitions and floor sets
• Lead the floor to ensure service coverage and prioritize guests
• Reinforce the Party service model and behaviors
• Handle escalated customer concerns with confidence and professionalism
• Monitor service execution and adjust staffing or focus as needed
• Drive sales during assigned shifts through guest focus and urgency
• Coach team members to maximize guest opportunities
• Support execution of promotions, hot markets, and events

Skills

Social

Customer Centric

Action Oriented

Directs Work

Job description

Rally House is seeking a Team Captain to guide store teams on the floor, set the pace during shifts, and energize the team while delivering exceptional guest experiences. This role models service behaviors and clear communication to drive urgency and execution.

Responsibilities span onboarding, coaching, operations, merchandising, and service excellence to achieve sales and guest satisfaction on game days and regular operations alike.