Team Captain: High‑Energy Shift Leader

Rally House; Ropers Crossroads (GA); Sur place; USD 23 000 - 26 000; Temps partiel

Résumé du poste

Rally House is looking for a Team Captain to guide the store floor, energize the team, and deliver memorable guest experiences for sports fans. The role emphasizes coaching, communication, and maintaining store standards in a fast-paced retail environment.

You will model service behaviors, provide in-the-moment feedback, and delegate tasks to ensure smooth shifts. Availability includes daytime, nights, weekends, and local events, with 10–20 hours per week.

Qualifications

• Ability to prioritize, delegate, and execute in a fast-paced environment.
• Clear and confident communication skills, including coaching and feedback.
• Enthusiastic attitude with a passion for sports and retail.
• Understanding of retail operations, service standards, and visual merchandising.

Responsabilités

• People Support onboarding and training of new team members
• Help maintain a high-energy, high-commitment store culture
• Model service behaviors and standards consistently
• Provide in-the-moment coaching and feedback to team members
• Prioritize and delegate tasks during shifts to ensure execution
• Serve as a go-to resource for basic operational questions
• Validate completion of daily operational routines
• Escalate operational risks and gaps to leadership quickly
• Lead recovery, replenishment, and fixture resets during shifts
• Ensure merchandising standards are maintained throughout the day
• Guide Teammates on visual standards and product placement
• Support visual transitions and floor sets
• Lead the floor to ensure service coverage and prioritize guests
• Reinforce the Party service model and behaviors
• Handle escalated customer concerns with confidence and professionalism
• Monitor service execution and adjust staffing or focus as needed
• Drive sales during assigned shifts through guest focus and urgency
• Coach team members to maximize guest opportunities
• Support execution of promotions, hot markets, and events

Connaissances

Prioritization & delegation

Coaching & feedback

Guest experience

Retail operations

Description du poste

Rally House is looking for a Team Captain to guide the store floor, energize the team, and deliver memorable guest experiences for sports fans. The role emphasizes coaching, communication, and maintaining store standards in a fast-paced retail environment.

You will model service behaviors, provide in-the-moment feedback, and delegate tasks to ensure smooth shifts. Availability includes daytime, nights, weekends, and local events, with 10–20 hours per week.