Team Captain, On-Field Ops: Lead, Coach & Delight Athletes

DICK'S Sporting Goods; Granville (WV); On-site; USD 35,000 - 55,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead the sales floor with strong focus on athlete experience, merchandising, and pricing. You will coach teammates, align priorities with store leadership, and manage daily operations to deliver an exceptional customer experience.

The role emphasizes building an effective team, scheduling, and ensuring adherence to policies while maintaining store-wide safety and customer satisfaction.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by advising customers on products and availability.
• Lead merchandising, pricing, and athlete experience across customer-facing areas.
• Develop and implement 30-60-90 day plans for department priorities with store leadership.
• Coach and supervise teammates, manage schedules, and drive performance reviews.
• Enforce safety, loss prevention, and store policies while ensuring operational efficiency.

Skills

Customer service

Leadership

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead the sales floor with strong focus on athlete experience, merchandising, and pricing. You will coach teammates, align priorities with store leadership, and manage daily operations to deliver an exceptional customer experience.

The role emphasizes building an effective team, scheduling, and ensuring adherence to policies while maintaining store-wide safety and customer satisfaction.