Team Captain, On-Field Ops & Athlete Experience

DICK'S Sporting Goods; Concord (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead merchandising, pricing, and athlete experience across the sales floor. You will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience.

The role emphasizes scheduling, staffing, and maintaining safety and store policies while delivering outstanding customer service to athletes of all abilities.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by providing information about products and assortment while upholding merchandising standards.
• Contribute to development of 30-60-90 day plans and align staffing, initiatives, and budgets accordingly.
• Develop schedules and assign workload to maximize efficiency while meeting payroll and financial goals.
• Build and lead a team, coach and develop teammates, conduct reviews, and enforce policies.
• Enforce safety, loss prevention, and operating procedures and hold teammates accountable.

Skills

Customer service

Retail experience

People leadership

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead merchandising, pricing, and athlete experience across the sales floor. You will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience.

The role emphasizes scheduling, staffing, and maintaining safety and store policies while delivering outstanding customer service to athletes of all abilities.