Team Captain: On-Field Ops & Athlete Experience Lead

Dick's Sporting Goods; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead execution across the sales floor, coach teammates, and deliver an athlete-first shopping experience. You will build schedules, manage priorities, and help drive merchandising and customer service to meet store goals.

In this role, you will ensure pricing, presentation, and operations run smoothly while guiding the team to achieve payroll and financial objectives in a fast-paced retail environment.

Qualifications

• 1–3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing knowledgeable product information.
• Lead merchandising and in-store presentation following floor sets and pricing changes.
• Coach teammates, manage priorities, and develop short-term plans for departments.
• Schedule staff and allocate workloads to maximize efficiency.
• Ensure safety, loss prevention, and policy compliance across operations.

Skills

Customer-facing experience

People leadership

Retail merchandising

Job description

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead execution across the sales floor, coach teammates, and deliver an athlete-first shopping experience. You will build schedules, manage priorities, and help drive merchandising and customer service to meet store goals.

In this role, you will ensure pricing, presentation, and operations run smoothly while guiding the team to achieve payroll and financial objectives in a fast-paced retail environment.