Team Captain: Front End & Loyalty Leader

Dick's Sporting Goods; Shreveport (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain - Endzone Loyalty to lead athlete experiences at the store level. You will coach teammates, drive loyalty program engagement, and deliver fast, friendly checkout experiences while building strong athlete relationships to drive retention.

Lead the team in opening/closing procedures, scheduling, and coaching to ensure exceptional customer service and compliance with policies.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing knowledgeable product information.
• Together with the SM and ASM, contribute to 30-60-90 day plans to support business priorities; oversee staffing and operational initiatives.
• Develop effective schedules for direct reports and assign workload to maximize efficiency while meeting payroll and financial goals.
• Build and lead a strong team; oversee hiring, onboarding, and ongoing development; manage performance and adherence to policies.
• Adhere to safety, loss prevention, and standard operating procedures and hold teammates accountable.

Skills

Customer service

People leadership

Merchandising

Communication

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain - Endzone Loyalty to lead athlete experiences at the store level. You will coach teammates, drive loyalty program engagement, and deliver fast, friendly checkout experiences while building strong athlete relationships to drive retention.

Lead the team in opening/closing procedures, scheduling, and coaching to ensure exceptional customer service and compliance with policies.