Team Captain: Loyalty & Athlete Experience

DICK'S Sporting Goods; Town of Riverhead (NY); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

Job summary

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead athlete engagement and drive loyalty programs, while delivering fast, friendly checkout experiences. You will build strong athlete relationships and help manage store operations alongside leadership, ensuring exceptional customer service.

You will coach teammates, supervise schedules, and uphold policies while delivering a top-tier in-store experience aligned with our customer-first philosophy.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing clear, accurate product information and upholding merchandising standards.
• Assist in planning and staffing to support department priorities and financial goals.
• Supervise and coach teammates, conduct training and performance reviews as needed, and ensure a welcoming store environment.
• Enforce safety, loss prevention, and store policies, and ensure compliance with procedures.

Skills

Retail/customer-facing experience

People leadership

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead athlete engagement and drive loyalty programs, while delivering fast, friendly checkout experiences. You will build strong athlete relationships and help manage store operations alongside leadership, ensuring exceptional customer service.

You will coach teammates, supervise schedules, and uphold policies while delivering a top-tier in-store experience aligned with our customer-first philosophy.